Rockliffe Hall


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THE BRIEF

Rockliffe Hall was going through renovations with the aim of delivering a 5 star guest experience. The focus was around maximising systems and optimising the interfacing capabilities to ensure a seamless experience for both guests and employees.

HOW WE HELPED

Working with Etch agency, we  conducted an audit of the current IT stack, evaluated both the existing and aspirational customer journey, and assessed key operational challenges. From this, we created a blueprint for the future IT architecture. Drawing on our expertise, we provided clear recommendations on which systems to retire, which to retain, and identified a shortlist of vendors to fill any gaps. To support decision-making, we outlined the pros and cons of each recommended vendor, aligned with the collections strategic goals

“RaspberrySky presented the report to the key stakeholders and then to the broader operational team and supported us with ongoing consideration of vendor options.  They were also able to help us with understanding the next steps, through to implementation. ”

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Lime Wood